Terms of Service

Last updated: 29 September 2026

These terms are the agreement between you and us for your use of learnjapaneseonlinehub.com. By using the site you accept them. If you do not accept them, please do not use the site.

1. Who you are dealing with

Learn Japanese Online Hub is a trading name of Lunar Interactive Arts Ltd, a company registered in England and Wales (company number 12044811), registered office 102 Lady Margaret Road, Flat D, London, England, N19 5EX. The company develops interactive learning and leisure software (SIC code 62011). In these terms, "we", "us" and "our" mean that company, and "you" means the person using the site.

Contact: [email protected].

2. What the site is

Learn Japanese Online Hub teaches Japanese through structured courses, reference material, spaced repetition and handwriting practice. It is a self-study resource. It is not a school, it is not a qualification, and it is not affiliated with any examining body.

3. Free and paid access

There are three levels of access.

• No account needed. Days 1 to 7 of the daily course, the first 3 days of each of the other courses (kanji, business Japanese, numbers, Japanese for anime and Japanese for manga), and all of the reference material: the hiragana, katakana and kanji charts, the vocabulary and grammar references, the practice tools and games, the situation guides and the printables.
• Free account. Days 8 to 30 of the daily course, with your progress saved to your account.
• Paid plan. Day 31 onward of the daily course, and the rest of every other course.

Free accounts are open. Paid plans are not on sale yet, so the paid content cannot be reached and nothing can be bought. Section 5 describes how they will work when they open.

Prices, plans and what each includes are shown on the pricing page before you buy.

4. Accounts

• You need an account to reach the free account content, to buy a paid plan and to sync progress across devices.
• Give us an email address you can actually receive mail at. Your sign-in links and codes go there, and renewal notices will once paid plans open.
• Your account is personal to you. Do not share your login. One subscription covers one person.
• You are responsible for what happens under your account. Tell us promptly if you think someone else has access to it.
• You can have your account deleted at any time by emailing [email protected] from its address.

5. Subscriptions, billing and cancellation

Plans and prices

There are two paid plans: Monthly, at £7.99, €7.99 or $8.99 a month, and Lifetime, at £99, €99 or $119, paid once. You see pounds in the UK, euros in the euro area and US dollars everywhere else. Every price includes VAT or sales tax, so the price shown is the price you pay. Outside those three currencies the checkout may show the dollar price converted into your own currency, and your bank may charge a fee for converting a payment, which we do not control.

Who sells the plan

Paid plans will be sold through Link, a service of Stripe (called Onelink in the UK). Link acts as the seller of record: it takes the payment, charges and pays the tax, sends your receipt, and handles questions about the payment itself, under its own terms, which you see at checkout. We provide the courses, and these terms cover your use of them. Your bank statement shows Link's name alongside ours.

Recurring payments

The monthly plan renews automatically each month at the then-current price until you cancel. There is no minimum term.

Cancelling

You can cancel at any time, from Manage billing on your account page or from your Link account, without contacting us and without giving a reason. Cancelling stops the next payment. You keep access until the end of the period you have already paid for, and we do not pro-rate a partial period.

Lifetime access

Lifetime is a single payment for access to this site for as long as we operate it. It is not a promise that the site will exist forever. If we ever had to close the site down we would give notice and, where a lifetime purchase was recent, a proportionate refund.

Price changes

We may change prices. An increase never applies to a period you have already paid for, and we will give you at least 30 days notice by email before it affects a renewal, so you can cancel first if you would rather.

Failed payments

If a renewal payment fails, Stripe tries the card again over the following days and emails you. If it keeps failing, access reverts to the free tier. Your progress is not deleted, and it comes back if you resubscribe.

6. Your right to cancel, and refunds

If you are a consumer in the UK or the EU you normally have 14 days to change your mind about a digital purchase and get a full refund.

There is an exception you should understand before you buy. When you start using paid content inside those 14 days, you are asking for it to be supplied immediately, and the legal right to cancel ends once supply has begun. That is the law, not a policy we invented. If you buy and do not open any paid content, the 14 day right is unaffected and you get a full refund on request.

Beyond that, our own policy is more generous than the law requires. If you are within 14 days of a first purchase and the site is not what you hoped, email [email protected] and we will refund you. We would rather give the money back than have someone paying for something they do not use. We may decline repeated refund requests from the same person. You can also ask Link about a payment, and Link may refund one itself, for example to settle a problem with your bank. The full refund policy is at learnjapaneseonlinehub.com/refunds.

None of this affects your statutory rights if the service is faulty or not as described.

7. Accuracy of the Japanese

We check the content carefully, but languages are ambiguous, usage varies by region and register, and mistakes are possible.

The content is provided for learning, in good faith, without warranty that every item is correct for every context. If you find an error, please tell us at [email protected]. We fix errors quickly and we are grateful for them.

Nothing here is affiliated with, endorsed by or connected to the Japan Foundation, JEES or the official JLPT examination. Information about the exam is guidance only, and you should confirm dates, fees and requirements with the official examination body.

8. Your progress data

With an account, your progress is stored on our servers and synced between your devices. Without an account it lives only in your browser, and we cannot restore it if you clear your browsing data or change device. You can download your progress from your account page at any time.

9. Acceptable use

You may use the site for your own learning, and teachers may use it with their classes. You may not:

• copy, scrape or republish substantial parts of the content as your own;
• resell or redistribute access, or share a paid account with others;
• attempt to break, overload, probe or gain unauthorised access to the site;
• use automated tools to extract content at scale;
• use the site to build a competing dataset or model.

Printable charts and worksheets may be printed and used freely for personal study and in a classroom, with the source line left visible.

If you seriously or repeatedly break these rules we may suspend or close your account. If we close a paid account for this reason we will refund the unused part of the period.

10. Intellectual property

The lessons, explanations, mnemonics, memory hooks, guides, design, artwork and code of this site are owned by us and protected by copyright. The Japanese language itself is not, and individual words, characters and common phrases are of course free for anyone to use and teach.

Where the site names third-party products, organisations or martial arts styles, those names belong to their respective owners and are used descriptively.

Third-party material we use

The stroke order diagrams come from KanjiVG, created by Ulrich Apel and contributors, and are used under the Creative Commons Attribution-ShareAlike 3.0 licence. We have changed the original by rounding the coordinates and regrouping the data for this site. That stroke data, and our changes to it, remain available under the same licence. Nothing else on this site is covered by it.

11. Availability

We aim to keep the site available at all times but we do not guarantee uninterrupted access. We may carry out maintenance, and we may change or remove features. If we withdraw a feature that was a significant part of what you paid for, you can cancel and we will refund the unused part of your period.

12. Liability

To the fullest extent permitted by law, we exclude liability for any indirect or consequential loss arising from your use of the site, and our total liability to you is limited to the amount you have paid us in the twelve months before the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are not affected by anything in this section.

13. Links to other sites

The site links to other websites, including the other sites in the Learn Languages Online network. We are not responsible for the content or privacy practices of sites we do not operate.

14. Changes to these terms

We may update these terms as the site develops. The date at the top shows when they last changed. For changes that materially affect your rights we will email account holders at least 30 days beforehand. Continuing to use the site after a change means you accept the updated terms; if you do not, you can cancel.

15. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK you may also bring proceedings in your local courts, and if you are a consumer in the EEA you keep the protection of the mandatory consumer law of your country of residence.

16. Contact

Questions about these terms, your subscription or anything else: [email protected]. We answer every message.